Comparison
MSP vs break-fix: which IT support model?
The MSP model manages and prevents problems continuously for a fixed fee, while break-fix only repairs when something breaks, per invoice. MSP offers predictable costs and fewer outages; break-fix can seem cheaper but often costs more in downtime.
| Criterion | MSP (managed services) | Break-fix (on-demand) |
|---|---|---|
| Cost model | Fixed fee | Hourly |
| Approach | Preventive | Reactive |
| Downtime | Minimized | More frequent |
Our recommendation
For an organization that depends on IT daily, the MSP model is almost always more advantageous in the medium term.
Frequently asked questions
Is break-fix cheaper?
Sometimes short-term, but downtime and repeated emergencies often make it costlier than an MSP plan.